Last updated: 3 September 2025

Thank you for choosing Havenfield Studio.

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or interact with our services.

By using our website, you agree to the terms outlined in this Privacy Policy.

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1. Who We Are

Havenfield Studio

Website: havenfieldstudio.com

We are a UK-based home décor and art studio specialising in wall art, custom engravings, and bespoke décor pieces.

We are the “data controller” under GDPR for the information we collect.

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2. Information We Collect

We may collect the following types of personal data:

A. Information You Provide to Us

• Name
• Email address
• Phone number
• Billing / shipping address
• Order details
• Messages sent through contact forms, email, or WhatsApp
• Custom order instructions, reference images or artwork details

B. Automatically Collected Data

• IP address
• Browser type & device information
• Pages visited
• Time spent on site
• Cookies & analytics data

C. Payment Information

Payments are processed securely through third-party providers (Stripe, PayPal, Shop Pay, Klarna, etc.).

We do not store or have access to your full payment card details.

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3. How We Use Your Information

We use your personal data to:

• Process and fulfil orders
• Contact you regarding your purchase
• Provide custom engraving or bespoke artwork services
• Respond to messages, enquiries, and customer support requests
• Improve website functionality and user experience
• Send important updates (order confirmations, shipping updates, etc.)
• Prevent fraud or abuse
• Comply with legal obligations

We never sell your information.

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4. Custom Artwork & Engraving Data

When you request a custom piece, we may collect:

• Artwork ideas, sketches, reference photos
• Names, dates, or text you want included
• Notes or preferences you provide

This information is used only to complete your project and is stored securely.

You may request deletion at any time.

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5. Cookies & Analytics

Our website uses cookies to:

• Improve site performance
• Remember your preferences
• Analyse website traffic
• Support secure checkout functionality

You can adjust or block cookies in your browser settings at any time.

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6. Sharing Your Information

We may share your data with trusted third-party providers:

• Payment processors (e.g., Stripe, PayPal, Klarna)
• Delivery & courier partners
• Website hosting & security services
• Email/SMS service platforms
• Analytics & tracking tools

These partners only receive the information necessary to perform their function and must comply with GDPR standards.

We do not sell or trade personal data.

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7. How Long We Keep Your Data

We retain personal data only for as long as necessary:

• Order information: 6 years (tax & legal obligations)
• Contact form messages: 12 months
• Custom artwork instructions: up to 24 months, unless deletion is requested
• Analytics data: 14–26 months, depending on provider

You may request deletion at any time, unless law requires us to retain certain information.

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8. Your Rights (GDPR)

If you are located in the UK/EU, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion (“right to be forgotten”)
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent
• File a complaint with the ICO (UK Information Commissioner’s Office)

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9. Protection & Security

We take data security extremely seriously.

Your information is protected through:

• SSL encryption
• Secure hosting
• Strict internal access rules
• Encrypted payment gateways
• Regular platform updates and monitoring

However, no system is 100% secure, and we cannot guarantee absolute protection.

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10. Children’s Privacy

Havenfield Studio does not knowingly collect data from children under 16.

If you believe your child has submitted data, contact us and we will remove it.

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11. Changes to This Privacy Policy

This Privacy Policy may be updated occasionally to reflect changes in our practices or legal requirements.

The latest version will always be available on this page.

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12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled:

Website: havenfieldstudio.com