Overview

Thank you for shopping with Havenfield Studio.

We pride ourselves on fast, reliable delivery and secure packaging for all of our décor, wall art, and custom engraved pieces.

By placing an order with us, you agree to the details outlined in this Shipping Policy.

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1. Delivery Times

UK Delivery (Standard Orders)

We offer next-day delivery on most in-stock items purchased before 2pm.

Orders placed after 2pm may dispatch the following day.

International Delivery

Worldwide delivery is available to most countries.

• 5–10 business days depending on your location
• Tracking is provided once your order has been dispatched

Customs delays may occur depending on your country’s regulations.

Custom Artwork & Engravings

Bespoke and personalised pieces require extra preparation time.

• Before production: we discuss your idea and confirm your design
• After confirmation: please allow additional time for crafting & engraving
• We will provide a clear dispatch estimate before we begin any custom work

We never rush custom projects — quality takes priority.

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2. Dispatch Times

Orders are usually dispatched within:

• 24 hours for standard products
• 2–5 working days for larger décor pieces
• Custom work: varies depending on complexity (we will inform you directly)

You will receive an email or WhatsApp message once your order has shipped.

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3. Shipping Costs

UK Orders

Most UK orders include free delivery.

International Orders

Shipping costs vary by country and will be shown at checkout.

Any customs, import taxes, or handling fees are the buyer’s responsibility.

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4. Tracking Information

All orders are shipped with full tracking.

You will receive:

• Tracking link
• Courier details
• Expected delivery window

Tracking updates may take up to 24 hours after dispatch to appear.

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5. Damaged or Missing Items

If your item arrives damaged, incorrect, or missing:

1. Contact us within 7 days of delivery
2. Include your order number
3. Share clear photos of the issue

We will replace or refund the item immediately.

Custom engraved pieces that arrive damaged will be remade at no additional cost.

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6. Shipping Restrictions

We cannot ship to PO Boxes for certain larger décor items.

Some countries may have restrictions on plant/wood imports — we will notify you if applicable.